Orders/Shipping

1. Can I change my order before it ships?

-Unfortunately, you cannot make changes to your order before it's shipped. You can only cancel your order.

2. Will I be automatically charged once I place my order?

-Yes, your card will be charged automatically since we do not store payment information for security purposes.

3. How long will it take my order to get to me?

-Orders typically ship within 2 business days of receipt. Further information on shipping can be found below:

COVID-19 Update: We are doing everything we can to protect the well-being and safety of our community as coronavirus (COVID-19) continues to impact the world. Based on CDC guidelines, we have taken precautionary measures to increase the frequency of sanitation. We are now working on a restricted schedule and with a smaller team. As such, you may experience a longer delay in order processing before your package ships out while we navigate this new normal. We truly appreciate your patience and apologize in advance for any extended wait. 

4. How do I track my order?

-When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

5. Do you ship internationally?

-Yes, we do!

6. My order never got to me, what do I do?

-Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.  

Returns/Exchanges

1. What is your return/exchange policy?

 - All items are final sale. However, if there are any concerns with your purchase you may contact H.O.P.E regarding how you will be credited for your purchase.

2. Do you offer returns/exchanges for international orders?

-All items are final sale. However, if there are any concerns with your purchase you may contact H.O.P.E regarding how you will be credited for your purchase.

3. My item arrived damaged, what should I do?

-All items are final sale. However, if there are any concerns with your purchase you may contact H.O.P.E regarding how you will be credited for your purchase.

Sale Policies

1. Can I use a discount code during the sale?

-Discount codes cannot be combined with any other discount promotions including sales.  

2. How can I get a promo code?

-If you're a first-time shopper and haven't signed up for our email list yet, you may get a little something special in your inbox once you do!

3. Why isn't my code working?

-There are a few reasons why this might be happening! If there is a sale going on, discounts are temporarily disabled. Discount codes also cannot be combined with other discount codes. Some items are not eligible for discounts. If none of these apply to the situation, please reach out to us to get that corrected!