FAQs

Frequently Asked Questions (FAQ)

Welcome to the HOPE Approach FAQ! We’ve gathered answers to the questions we get asked most, especially about shipping, orders, and our products. If you don’t see your question here, feel free to reach out to us at support@thehopeapproach.com — we’re happy to help!

⸻

Ordering & Shipping

How long does it take to process and ship my order?

All orders are hand-packed with care and typically ship within 2–4 business days. You’ll get a tracking number emailed to you as soon as your order ships.

What shipping carrier do you use?

We ship all orders via USPS Ground Advantage, which typically delivers in 2–5 business days within the U.S.

How are shipping costs calculated?

Shipping costs are calculated based on your order’s weight, size, and destination at checkout using USPS Ground Advantage rates. You’ll see the exact shipping fee before completing your purchase.

Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders of $60 or more — no coupon code needed.

Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with your tracking number so you can follow your package every step of the way.

What if my package is delayed or lost?

While we do our best to ship quickly and securely, delays can happen. If your tracking shows no updates for several days or your package is lost, please contact us at support@thehopeapproach.com and we’ll assist you promptly.

Are your products sensitive to heat?

Yes! Some of our products like candles, wax melts, and body balms are heat-sensitive. During warm months, please try to retrieve your package quickly after delivery to avoid melting or damage. We do use insulated packaging when possible to protect your order.

Do you ship internationally?

Currently, we only ship within the United States. If you’re interested in international shipping, please email us at support@thehopeapproach.com and we’ll see how we can help.

⸻

Products & Ingredients

Are your products vegan and cruelty-free?

Yes! All of our products are 100% vegan and cruelty-free, made with natural, skin-loving ingredients.

Do you test on animals?

Never. We are proudly cruelty-free.

How do I store my candles and wax melts?

To keep your candles and melts fresh, store them in a cool, dry place away from direct sunlight. This helps preserve scent and texture.

⸻

Returns & Exchanges

What is your return policy?

Due to the nature of our products, we do not accept returns. If your order arrives damaged or incorrect, please contact us within 7 days of receiving it at support@thehopeapproach.com so we can resolve the issue.